It's free to
use, and there is excellent broadband reception in each of our
cottages
Some people come on
holiday to get away from computers, e-mails, and the
like ...
But we know from
speaking to guests that others find it useful to have
Internet access – as a way of keeping in touch, and for
getting
information at a time and place that’s convenient.
That’s why we've set up a Broadband Internet Access ( Wi-Fi ) service at Trevalgas
Four key points …
It’s FREE
You need to have your own suitably equipped PC (or
mobile phone or ‘Palm’ PC)
Guests use the service entirely at their own risk
We are unable to provide any technical support
See below for
General information about the Broadband Wi-Fi service at
Trevalgas;
Terms and Conditions;
What you need to do if you want to use the service
during your stay;
Connecting to the Wireless Internet Access service;
Hints, tips and troubleshooting.
If
you book a cottage at Trevalgas and intend to use the
service during your stay,
it may be helpful to print this page and bring it with
you.
General information about the Wi-Fi
service at Trevalgas
The
Wi-Fi service covers all cottages, the Leisure Building
(which includes the indoor pool, games room and laundry)
the main car park and common areas on the site.
The
wireless signal is channelled through six access points,
and rather like a mobile phone, the signal may be
stronger in some places than others.
It
is a Broadband service, provided by Eclipse Internet;
the trading name of Eclipse Networking Ltd and the line
speed is usually in the region of 1-2 mbps.
You
will need to have your own wireless-equipped PC (or
mobile phone or ‘Palm’ PC) – to wireless service
standard 302.11g.
Terms and Conditions
Users of the service: -
(a)
do so at their own risk, using their own
wireless-equipped computing equipment;
(b)
understand that as the Broadband service is provided by
Eclipse Internet, they accept the Eclipse Internet Terms
and Conditions;
(c)
will not hold Trevalgas Estate Ltd or any individual
cottage owner responsible for any loss or damage,
however sustained;
(d)
will not use the service for any unlawful purpose or use
the service in any way which may violate or infringe the
rights of any individual, firm or company or may be
construed as defamatory, offensive, abusive, obscene or
which may cause unnecessary anxiety or inconvenience to
others;
(e)
will have properly installed, up to date and functioning
Firewall and Anti-Virus software;
(f)
will not disclose the security code and/or password to
anyone outside the family or party staying at Trevalgas.
What you need to do if you want to use the service
during your stay
When
you book a cottage, you will be asked to confirm
acceptance of our Booking Conditions. These include the
terms and conditions for using the Wi-Fi service.
The
service can be accessed only with the appropriate
security code (WEP key) and password. This information
will be provided on arrival or shortly before your
stay. The terms and conditions require you, and all
members of your group, not to disclose the security
information to anyone else.
Connecting to the Wi-Fi service
NB. These notes relate to Windows XP users; there may be
variations if other operating systems are used.
After turning on your PC, it should automatically
detect a signal, possibly from more than one access
point.
Select the one that shows the strongest signal, then
click Connect.
You will be prompted to enter the security code (WEP
key) and Password. Type the security information
into both fields, and click Connect.
After a successful connection, you should be able to
open your mailbox and/or internet browser. (See
Hints, tips and troubleshooting if you don’t
connect.)
Your PC should hold the wireless connection settings
for the period of your stay.
Hints, tips and troubleshooting
We
aren’t able to provide technical support, but the
following may help if you encounter difficulties.
Operating system.
From our experience Windows XP is reliable, but the
latest service packs must have been installed.
Wireless hardware.
If you’ve previously connected to a wireless network; it
indicates that your hardware works. Our initial
experience has shown that some users firmly believe that
their PCs have suitable wireless hardware installed –
until they find that no connection is possible. To
check, go to: Control Panel -> System -> Hardware tab ->
Device Manager button -> select Network Adapters from
list -> select the appropriate wireless device -> Right
click for sub-menu -> select Properties. The dialogue
box should show "This device is working properly".
IP address.
If you’ve used your PC on another wireless network,
particularly a home-based one, your system may be set to
a ‘fixed’ IP address. Make sure your system setting for
TCP/IP is the Windows XP default ie to ‘Obtain IP
address automatically’. To check, go to Control panel
-> Network Connections -> select Wireless Network
Connection -> right click for sub-menu -> select
Properties -> Under the General tab, highlight Internet
Protocol (TCP/IP) [which should be ticked] - click on
Properties box -> under the General tab it should have
"Obtain IP address automatically" selected. NB If an IP
address is displayed it should be 192.168.11.x where x
is a number between 1 and 7. If it isn't, it won't
work!
Disable file sharing.
Bearing in mind that the service is an ‘open’ network,
you are advised to disable any file sharing options on
your computer for the security of your own data.
Personal Firewall.
Occasionally, making a connection may be prevented by
some personal Firewall software. It may be necessary to
disable it temporarily. (If you can’t make a
connection, there is no risk!)
Glitch!
There might be a bug/glitch/gremlin (technical terms!)
Firstly, if you sure your settings are OK, you can
detect a signal and have entered the security
information but it won’t connect, try re-starting your
PC. It’s been known to solve the problem.
Or use
the Wireless 'Repair' facility. Go to Control panel ->
Network Connections -> select Wireless Network
Connection -> double click or right click to get sub
menu -> select Repair and let the system do what it can!
Other
steps to consider are the Network Connection Wizard
and/or the Network Connection trouble-shooter.
ISP status.
While unlikely, at least for prolonged periods, the
Broadband line and/or the Eclipse server may be down.
Status can be checked by calling Eclipse on 0845 1224
111
If all else fails …
Finally, while we aim to provide a reliable Wi-Fi
service, for some reason or other, sometimes it may not
be possible to make a good connection. Should this
happen, we apologise sincerely.
There
are alternatives. The Public Library in Bude has an
internet service, and there are Internet cafés at The
Coffee Pot, Morwenna Terrace (opposite Somerfield
Supermarket and near the main PO); Computoz (in Belle
Vue Lane); GS Computers (in Julia’s Place on The Strand)
– and there is a BT Openzone Hotspot in the Bude Tourist
Information Office (Crescent Car Park).
[Information correct as at 18/12/06 but
may be subject to change]
